Your privacy
Privacy Policy
How Smirk Dental Clinic & Implant Centre collects, uses, and protects your
information. This page is public and does not require a login.
Effective date: 13 May 2026 · Operator: Smirk Dental
Clinic & Implant Centre, Vasant Kunj, New Delhi, India
Summary: We use your information to provide dental care, manage appointments, and communicate
with you (including via WhatsApp where you have contacted us or agreed to messages). We do not sell your personal
data. You may contact us to access, correct, or ask questions about your data.
What data we collect
Depending on how you interact with us, we may collect:
- Identity and contact details — such as your name, phone number, email address, and date of
birth when you book online, complete an intake or contact form, or register for reminders.
- Appointment information — preferred dates and times, treatment type or reason for visit, and
notes related to scheduling.
- Health-related information you choose to provide — for example medical history, allergies,
medications, or dental concerns submitted through our intake form or during messaging, limited to what is
relevant for your care.
- Technical data — basic server or analytics information when you use our website (such as
browser type and approximate usage patterns), where such tools are enabled.
- WhatsApp identifiers and message content — when you message us on WhatsApp, Meta processes
data according to their terms; we receive the content needed to respond and manage your care (see below).
WhatsApp
We may use the WhatsApp Business Platform (provided by Meta) to reply to your enquiries, confirm appointments,
send reminders or follow-ups you have agreed to, and share clinic information you have requested.
- WhatsApp messages are subject to WhatsApp’s terms and privacy policy in addition to this policy.
- We only use WhatsApp in line with applicable rules (for example, appointment reminders or responses to your
messages). Marketing messages, if any, will only be sent where permitted.
- Do not share sensitive health information in chat unless you are comfortable; you may prefer to discuss
detailed medical history in person or via our secure intake process.
Appointments and contact forms
When you book an appointment through our website, by phone, by WhatsApp, or in person, we use your details to:
- Schedule, confirm, reschedule, or cancel visits;
- Prepare for your appointment and maintain dental records as required for clinical care;
- Send you operational communications (for example confirmations or reminders);
- Improve our services and comply with legal or regulatory obligations applicable to healthcare providers in
India.
Intake and contact form submissions are stored securely and accessed only by authorised clinic staff and systems
needed to operate the practice.
How we use and protect data
We use personal data only for legitimate purposes connected to operating the clinic and providing dental
services. We implement appropriate technical and organisational measures to protect information against
unauthorised access, loss, or misuse. Data may be processed on secure servers or cloud services we use to run our
website and practice tools; where providers are involved, we expect them to handle data only on our instructions
and with appropriate safeguards.
We retain information for as long as needed for care, legal, accounting, or regulatory requirements, then
delete or anonymise it where appropriate.
Your rights
Under applicable law (including principles similar to those in the Digital Personal Data Protection Act, 2023,
where they apply to you), you may have the right to:
- Request access to or a copy of the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Withdraw consent for optional processing (such as certain marketing messages), where processing is based on
consent;
- Ask questions or raise concerns about how we handle your information.
Some requests may be limited where we must keep certain records for clinical, legal, or safety reasons. We will
explain any such limits when you contact us.
For privacy questions, data requests, or complaints, please reach out:
We may update this policy from time to time. The
“Effective date” at the top will change when we do; continued use of our services after updates means you
acknowledge the revised policy where permitted by law.